Warranty

Thank you for your purchase from Byron Bay Beach Life. This warranty applies to the original purchaser only.

What's Covered

We warrant our products for 12 months from the date of purchase against manufacturer faults and defects in components and materials.

What's Not Covered

This warranty does not cover damage or deterioration caused by:

• Wind, hail or other adverse weather conditions
• Fair wear and tear, including fading and discolouration typical of normal use
• Accidents, misuse, negligence or vandalism
• Burns, perforations or stains caused by environmental pollution
• Alterations or repairs not carried out by us

Making a Warranty Claim

To make a claim, email us at contact@byronbaybeachlife.com.au with:

• Your order number or proof of purchase
• A description of the fault
• Clear photos of the problem

We'll assess your claim and, where the fault is covered, repair or replace the item or offer a refund. Return postage costs for warranty claims are the customer's responsibility unless we advise otherwise.

Your Consumer Rights

The benefits of this warranty are in addition to your other rights and remedies under the Australian Consumer Law and similar State and Territory laws.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this warranty excludes, restricts or modifies any condition, warranty, right or liability implied or protected by law.