Refund policy
Returns, Exchanges & Refunds
General
We don't accept returns or exchanges on opened or used items, or for change of mind. Where possible, items must be returned unopened and in their original packaging.
Unopened items can be returned within 14 days of receipt.
Faulty Items
If your item arrives with a manufacturer's fault, we're happy to exchange the part or product. If an exchange isn't possible, we may offer a full or partial refund.
Wrong Item Received
If you receive the wrong item due to a dispatch error, we'll gladly exchange it once the original item is returned.
Wear & Tear / Misuse
Items can't be exchanged, refunded or returned due to normal wear and tear or misuse.
Timeframe
Claims for missing, faulty or transit-damaged items must reach us within 10 days of receiving your order. Byron Bay Beach Life may refuse claims made after this time.
Return Postage
Return postage costs are paid by the customer, except where the wrong item was sent due to a dispatch error.
Refunds
- Refunds are processed to your original payment method.
- You'll receive an email confirming the refund has been processed.
- Please allow approximately 7 days for the credit to appear.
How to Start a Return or Exchange
We aim to make this as easy as possible. If you have an issue, email us at contact@byronbaybeachlife.com.au and let us know what happened. Please include a photo of the problem so we can identify, assess and resolve it quickly.
Your Consumer Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.