Terms of sale
Terms of Sale
These Terms of Sale apply to all purchases made through www.byronbaybeachlife.com.au. By placing an order, you agree to these terms. In these terms, "we", "us" and "our" mean Byron Bay Beach Life [ABN XX XXX XXX XXX].
1. Orders & Acceptance
When you place an order, you're making an offer to buy. We'll confirm by email, and the sale is complete once we've accepted your order and dispatched it. We may cancel or refuse an order (for example, due to stock issues, pricing errors or suspected fraud). If we do, you'll receive a full refund.
2. Pricing & Payment
- All prices are in Australian dollars (AUD) and include GST where applicable.
- Payment is taken in full at checkout.
- We accept the payment methods shown at checkout. Your payment details are processed securely and are never stored by us.
- We make every effort to display prices accurately. If a pricing error occurs, we'll contact you to confirm the correct price before shipping.
3. Shipping & Delivery
We currently ship within Australia only. All orders are dispatched from our warehouse partner in Melbourne, and we do not offer local pickup. Most items are sent via Australia Post, and larger items (such as umbrellas and mats) are sent via Direct Freight. Express shipping is not currently available.
Delivery times are estimates only and may be affected by high parcel volumes, weather events or courier delays. Please see our Shipping Policy for full details.
4. Risk & Ownership
Ownership of the goods passes to you once full payment is received. Risk passes to you when the goods are delivered to the address you provided. Please make sure your delivery details are correct, as we can't be responsible for orders sent to an incorrect address supplied by the customer.
5. Returns, Refunds & Exchanges
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.
[Add your change-of-mind policy here, e.g. "We accept returns of unused items in original packaging within 14 days of delivery. Return postage is at the customer's cost."]
To make a claim, contact us at contact@byronbaybeachlife.com.au with your order number and, if the item is faulty or damaged, photos of the problem. Refunds are issued to the original payment method.
6. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or not as ordered, please contact us within [7] days of delivery with your order number and photos. We'll arrange a replacement or refund.
7. Product Information
We try to display our products and colours as accurately as possible. Slight variations may occur due to screen settings, lighting and handmade or natural variations in materials.
8. Limitation of Liability
To the extent permitted by law, our liability is limited to the replacement or repair of the goods, or the cost of replacing or repairing them. Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.
9. Privacy
We collect and use your personal information in accordance with our Privacy Policy.
10. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the non-exclusive jurisdiction of the courts of that state.
11. Contact Us
Questions about these terms? Email us at contact@byronbaybeachlife.com.au.